Mobile service providers face fines of up to S$1 million

New code of practice for mobile service providers

The Infocomm Development Authority (IDA) has proposed a new code of practice to stop mobile service operators from collecting fees from consumers for unwanted services.

The new rules are targeted at service providers offering news, chatline, ringtone and other mobile phone services. Those who flout the rules may face fines of up to $1 million.

The new guidelines were released last month after the regulatory agency received numerous complaints about disputed charges and difficulty getting hold of service providers to settle the disputes. IDA had previously suspended the licence of an operator, mTouche for six months. It was also fined $150,000 for the violation.

Source: “Chatline operators face tougher rules”, The Straits Times, 8 June, 2007